LAUNCH X431 PRO3S+Smartlink HD Heavy Duty Truck Diagnostic Scanner
LAUNCH X431 PRO3 S+ Diagnostic Scan Tool, with Smartlink HD Heavy Truck Supports ECU Coding 37+ Reset HD Trucks Scan, All System Diagnostic scanner, VAG Guide AutoAuth FCA SGW, CANFD DOIP 2 Years Free Update
LAUNCH X431 PRO 3S +Smartlink HD Highlights:
【2024 NEWEST LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V Vehicles】Design for Passenger&Commercial Vehicles 2 in1,work for Cars/ Trucks/ buses/ trailers/ excavators/diesel engine/pick-up/etc.
【J2534 Reprogramming with Smartlink C】Advanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
【Over 60 Service Reset Functions + Bi-Directional + ECU Coding 】This scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABS Bleed, Injector coding, etc.
【2024 BEST Advanced Hardware & All Systems Diagnosis+Topology Display 】Support All systems Diagnostic including ENG, AT, ECM, TCM, ABS, SRS, BCM, BMS, TPMS, SAS, Fuel System, Light System and more.
【Wider Vehicle Coverage of 12V & 24V Vehicles + 24 Languages】LAUNCH X431 PRO3S+SMARTLINK HD automotive scanner is ALL-IN-ONE Scan Tool for 12V cars and 24V Heavy-duty trucks support CANFD & DOIP.
LAUNCH X431 PRO 3S +Smartlink HD Functions:
1. ALL SYSTEM SCANNER FOR 200+ CAR BRANDS,ECU CODING,60+ RESET, CARS & TRUCKS FULL CONNECTOR KITS
- OE-LEVEL ALL Systems Diagnostics
LAUNCH X431 PRO3S+Smartlink HD 2.0 support read&clear DTCs, read live data stream and perform active test and services functions for ALL modules of 99% of cars&Trucks on the road and does so to OE levels. Rather than using separate OE diagnostic tools, the Launch scanner LAUNCH X431 PRO3S+ SMARTLINK HD 2.0 helps you increase efficiency and control costs. The systems include but are not limited to:
PCM (Drive System): Engine, Transmission, Transfer case, Electrical Machine Electronics, Gear, and more…
Chassis System: Accumulator Management Electronics, Steering, Integrated Chassis Management, Tyre Pressure Control, Active Cruise Control, Braking System, Suspension, TPMS, and more…
BCM (Body System): SRS Airbag, Camera, Audio Radio, Gateway, Cluster Dashboard, Rain Sensors, Charging Interface Module, Parking Assistance, Power Control Unit, Touch box, Light, Battery Charging System, Head-up Display, Wipe Control System, Roof, Seat & Door Motor system, ABS ESP system, Air Condition. Electric Windows, and more…
Electrical System: Centralized Control System Chassis Integrated Control and Safety System, Intelligent Body Electronic System, Communication and Information/Entertainment System,and more…
- Intuitive Topology Mapping
Display each module's status and the number of DTCs in one page
Show real communication structure of all ECU module, easy to understand wiring schematics for cars
Tap to enter the systems or modules with fault codes
Zooming in and out to check the color coded modules
Visualizes the car systems with a diagrammatic tree, shows the system normal,faulty and not equipped by diagnosing the whole system.
Intuitive Use Topology Mapping show the structure of communication between modules,and checks all system conditions with One-Click
Locate the fault in a second show different health status in different colors.
2. DEALER-LEVLE ECU CODING & CODING WITH J2534 TOOL
- ECU CODING: Online Coding/ Matching/ Calibration/ Relearn/ Personalization/ Retrofit/ Customization
Online Coding: this LAUNCH scan tool can directly access the online vehicle repair data to do high-level repairs.
Offline Coding: read the code from the original module, and then write the code for the new module,for example ,write a VIN to new ECU.
Component Matching: Matching,relearn ,Cali-b-ration, or initia-lization adaptive data for certain components after repair or replacements,such as: suspension cali-bration ,seat matching ,sunroof initia-lization,gearbox matching,injector cali-bration, transmission adap-tion.Delete Adapt-ation Data, Tank Cali-b-ration,Height sensor system cali-bration,PSM Sensor Cali-b-ration ,etc.
Re-trofit/ Modi-fication: for example, re-trofit battery with different type, Upgrading the headlights, taillights, and interior lighting to LED lights,etc.
Refresh the hidden features: for example,disable auto start-stop, disable daytime running light, disable safety belt chiming ,delete transport mode,delete transmission adaptive value.setting speed limits,etc.
J2534 Tool: Pairing with the SmartLink C V2.0 device (serving as J2534-Compliant VCI), you can operate a PC or LAUNCH X431 PRO3S+SmartLink C diagnostic tool to download OEM software and install J2534 files from LAUNCH official website, to perform the J2534 for some vehicles.
Note: Reach us to get the J2534 Operation manual. Supports the following diagnostics communication protocols: CAN/ CAN_PS/ FT_CAN_PS/ SW_CAN_PS/ FT_ISO15765_PS/ ISO15765/ IS015765_PS/ SW_ISO15765_PS/ISO14230/ISO14230_PS/ISO9141 /ISO9141_PS/ J1850PWMJ1850PWM_PSIJ1850VPW/ J1850VPW_PS/ FD_CAN_PS/ FD_ISO15765_PS .
Au-di /V-W Firmware Protection Cancel Features: One feature most techs really want is to remove firmware protection from their cars. This feature helps mechanics replace car parts. Carry out car modifications.
(PMI) Module Installation: Support PMI function,Compatible with Ford /Lincoin/ Mazda etc.This function is used when you need to replace a module (replace ECU) or initia-lize a module.No need using the J2534 or buying a subscription.
- Bi-directional Control: ( ACTIVE TEST )
For cars: Injector Buzz Test/Idle Speed Adjustment/Window/Mirror/Door test/Pump and Valve tests/Fuel Pump/Solenoid valve ,tank Ventilation/Switch/cylinder correction off/on/E.GR test/EVAP test/A/C Compressor Activation/Turn on the radiator fan/Modulate the throttle/cycling the a/c/clutch on and off/Acceleration Device Test,etc .(vary by car model,year)
For Heavy duty Trucks: Cylinder cut-out test/compression test/injector volume commands/injector coding/S.CR commands/rail high pressure test/S.CR catalyst regen/Cylinder balance test/D.PF regen/VGT calibrations/S.CR commands/Aftertreatment reset/Parameter changing/glow relay activation check/reset the D.P.F filter,etc.(vary by car model,year)
Power balance Test: Cylinder power balance testing can help uncover hidden engine issues related to engine misfires, lack of power or just a poor running engine, which is commonly missed with other tests. So, cylinder power balance testing, is one of the best and easiest ways to find the source of a engine misfire. Furthermore, cylinder power balance testing is often used along with a cylinder compression and cylinder leakage tests to further pinpoint the problem.
Note: All above are not available for some specific car models. Reach us for details.
3. SUPPORT 60+ KINDS OF MAINTENANCE FUNCTIONS (VARY BY CAR MODEL ,YEAR)
1. Oil Lamp Reset Service: perform reset for a new calculation of Engine Oil Life system once changed the oil.
2. EPB Reset: Help replace and reset the brake pad.
3. BAT battery service(BMS): Clear the fault information of low battery and make it match again
4. D.P.F service
5. SAS Steering Angel Sensor Reset: Reset the steering angle to zero to keep the car running straight.
6. ABS Bleeding: Help exhaust the air.
7. Fuel Injector Coding: Write the new injector code into the car system for correct cylinder injection quantity.
8. TPMS service: Makes sense in displaying sensor IDs from the vehicle's ECU, inputting TPMS sensor replacement IDs and testing sensors.
9. Throttle Adaptation: Initialize the throttle actuators to the default state.
10. AFS Headlamp Reset: Initialize the adaptive headlamp system.
11. Sunroof Initialization: The sunroof needs to be reset when the sunroof control unit have communication problem or changed.
12. Suspension Reset:Adjust the vehicle body height sensor for level calibration.
13. Gearbox Reset: Help complete the gearbox self-learning to improve gear shifting quality.
14. Gear Learning: Monitors certain camshaft position sensors signals.
15. Tire Reset:Set the size parameters of the modified or replaced tire.
16. A/F Reset:Set or learn Air/Fuel ratio parameters.
17. Adblue Reset(Diesel Engine Exhaust Gas Filter): Reset urea after the diesel exhaust treatment fluid is replaced or filled up.
18. Coolant Bleeding: Activate the electronic water pump.
19.Language Change: Change vehicle system language.
20. Nox Sensor Reset: Reset catalytic converter learned value stored in ECU.
21.Stop/Start Reset: Set up the automatic start-stop function in ECU
22. Seat Calibration: Calibrate the memory in replaced or repaired seats.
23. Transport Mode: Deactivate the transport mode.
24. Windows Calibration: Perform door window matching to recover ECU initial memory.
25. AC System Relearn/Initialization.
26. E.GR Reset.
27. Reset Fuel Alcohol Level.
28. Reset Fuel Trim
29. High Voltage Battery Diagnostics.
30. GPF Regeneration.
31. Camshaft/Crankshaft Sensor Relearn
32. Interactive Vehicle Dynamics (IVD) Initialization Sequence.
33. Fuel Economy Test
34. Halt/Resume Transmission Adaptive Learning.
35. Passive System(PATS)Functions.
36. Relearn Vehicle Data.
37. Initialisation Of Automatic Tailgate
38. Initialise Power Window Regulators
39. Seat Standardisation
40. Normalise Slide/ Tilt Sunroof;
41.Activate Contactless Vehicle Access
42. Block And Enable Remote
43. Power-Down Command
44. Autoaddressing Ambient Light BDC.
45. Unloc king Auxiliary Heater
46. Drain/ Fill The Refrigerant Circuit
47. Installation Position Of Flap Motors
48. ETS Test Of Lithium lon Battery
49. Register Battery Exchange
50. Reset Adaptation Values
51. Adjusting The Electromotive Throttle Controller
52. Injection Quantity Compensation
53. Open And Close Radiator Blind
54. Activate/Deactivate Workshop Mode
55. Start-Up For Brake Pedal Travel Sensor .etc.>>>>
Note: (depending on the specific car models, not for all cars, ). and more and more function will be improved and optimized.
Level-up Functions added in 2024:
1. V.A.G Guided Functions for Au-di, Volks-wagen Skoda and Seat,etc :
On-Screen Instruction step by step , LAUNCH X431 PRO3S+ SMARTLINK HD 2.0 Automotive obd2 scanner guide you to be an expert in Car Diagnostics even you are a newbie. Thanks to this function , you don’t need to reply on a mechanic’s suggestion all the time.
2. ADAS Calibration:
Compatible with LAUNCH X431 ADAS Mobile to calibrate advanced driver-assistance systems, such as ACC, AEB, and more. ADAS Calibrate a wide range of camera-based & radar-based driver assistance systems, Operate ADAS calibration to vehicle cameras, LKA system, ACC system, LDW system, and AVM system. ADAS is designed to improve driver, passenger and pedestrian safety by reducing both the severity and overall number of motor vehicle accidents. ADAS can warn drivers of potential dangers, intervene to help the driver remain in control in order to prevent an accident and, if necessary, reduce the severity of an accident if it can’t be avoided.
3. FCA AUTOAUTH :
With the new version on LAUNCH X431 PRO3S+ SMARTLINK HD 2.0 , you will have access to the security gateway module on 2017 and newer Fiat/ Chrysler/ Dodge/ Jeep vehicles(2017-2024), so that the diagnostic tool can clear codes, run bi-directional active tests, actuations, relearns or even (pulls PIN & write), ADAS calibration assistance etc.
4. DTC Help & Google Search:
Just one click "DTC Help"or Code Search"after the DTC shows, save time by putting one by one.
5. 12-In-1 Live Data Stream Graphing&Export Data as CSV/PDF File:
Provides very detailed data stream data, it could include the change of Accelerator Pedal Position Sensor , Actual Output Shaft Speed , Clutch A Actuator Motor , Vehicle Battery and so on. Graphical data allows you to analyze the data changes of each module more clearly and easily, and it is easier to see the problems in it,CSV/PDF file allow you save the data,easy to record and track the vehicle performance.
6. Tons of Online Maintenance Resources:
Including How-to Videos, operation skills, DTC Guidances, and user manual, Q&A, Quick start guide, etc,show you how to use diagnostic tool to solve common faults of some models, such as resetting BMW brake warning lights.
7. Remote Diagnosis &Feedback:
When you encounter a complex car issue that is beyond your ability, you can easily get connected with an expert who is NOT physically present to help you fix it by using “Remote Diagnosis”. And if you have some difficulties or find some bugs during the use of this scan tool, you can send “Feedback” messages to LAUNCH technicians. They will handle the issues promptly.
8. Diagnostic Report Print&Share:
With Launch X431 PRO3+ ,you can generate a full system Diagnostic Report by ONE-CLICK. The reports can be emailed to the office or directly to your customer. You can also print out the vehicle health report card.
9. (PMI) Module Installation :
LAUNCH X431 PRO3S+ SMARTLINK HD 2.0 Support PMI function, Compatible with Ford /Lincoin/ Mazda etc.This function is used when you need to replace a module (replace ECU) or initialize a module.No need using the J2534 or buying a subscription
10. Auto VIN Scan:
5 Ways for quick diagnose included 1)AUTO -VIN SCAN 2)CAMERA VIN 3)Manually Input VIN 4)Select Area and Vehicle- Automatic Detection 5)Select Area and Vehicle- Manual Selection
8+ EXTENSION MODULES & PROFESSIONAL TECHNICA.L SERVIC.E,GET MORE FUNCTIONS & BUSINESS
NEW OPTIONAL FUNCTIONS: (You can perform more comprehensive vehicle inspections with LAUNCH PRO3S+ SMARTLINK C HD, need EXTRA-BUY )
1. Scopebox : Quickly acquire the circuit signal, and slowly display the waveform for better data analysis.
2. S2-2 Sensorbox: Specially designed to diagnose and simulator vehicle sensor faults quickly and conveniently.
3. S2-2 Multimeter: Allows you to measure the physical parameters such as voltage, resistance, frequency etc. It utilizes the same hardware as the S2-2 Sensorbox.
4. Videoscope: Allows you to check those unseen parts of engine, fuel tank, braking system. It needs to work with the compatible Videoscope device
5. BST360 (Battery Tester): allows you to fix battery detection faster and easier. It needs to work with the specific B-luetooth battery tester.
6. TSGUN TPMS Device: allows you to configure the tablet as TPMS activation & diagnostic tool, which provides the ability to trigger TPMS sensor, p-r-o-g-ram TPMS sensor, perform the relearning procedure. It needs to work with the compatible TSGUN device.
7. X-PROG 3: Sold separately.
8. Wi-Fi Printing: you can print your diagnosis and maintenance report directly by selecting "Print via Wi-Fi".
9. New Energy Battery Pack: Supports reading the current SOC/SOH, cell/module voltage, input/output current and power, battery temperature, as well as reading the detailed status information and fault information of the battery pack, automatically calculating the total voltage, voltage difference, maximum/minimum voltage and other index data, automatically labeling the abnormal data, and quickly locating the battery pack problems for more than 130 + New energy vehicles ,include BMS_BYD,BMS_HD_BENZ,EV_AUDI,EV_BMW,EV_CHRYSLER,EV_GM,EV_HD_CAMC,EV_HD_GEELY,EV_HD_VOLVO,EV_HONDA,EV_TOYOTA,EV_TESLA,EV_RENAULT,etc.
10. Mall service: Get more special function and advanced function.
COMPATIBLE WITH CARS/ TRUCKS/ BUSES/ TRAILERS/ EXCAVATORS/ DIESEL ENGINE/ CONSTRUCTION MACHINERY/PICK-UP/HYBRID VEHICLE/ETC ALL-IN-ONE
200+ BRANDS & 200000+ CARS SUPPORTED + 25 LANGUAGES + NO IP RESTRICTION+2 YEARS FRE-E UPDATE
When choosing an car scanner diagnostic for all cars, one of the most important considerations is how compatible it is with different vehicles. This LAUNCH diagnostic tool has expend vehicle coverage, being well-matched with over 99% of popular cars from America, Europe, and Asia, even the most recent models till 2024.COMPATIBLE WITH CARS/TRUCKS/BUSES/TRAILERS/EXCAVATORS/DIESEL ENGINE/CONSTRUCTION MACHINERY/PICK-UP/HYBRID VEHICLE,etc.
Here is the Vehicle List :
AU-DI、AUSTFORD、AUSTHOLDEN、AUTOSEARCH、BENZ、BMW、BXFIAT、CHANGAN、CHANGCHENG、CHANGHE、CHRYSLER、CITROEN、CUMMINS、DACHAI、DAEWOO、DAF、DAIHATSU、DEMO、DFL、DR、DS_USAFORD、ECUAID、FAWJIEFANG、FERRARI、FIAT、FLYER、FOTONAUMAN、FUTIAN、GAZ、GM、HAFEI、HD_ABS、HD_ALLISON、HD_ASHOK_LEYLAND、HD_ASTRA、HD_BENZ、HD_BONLUCK、HD_BOSCH、HD_BREMACH、HD_CATERPILLAR、HD_CHAOCHAI、HD_CREDO、HD_DEMO、HD_DETROIT、HD_ERF、HD_FREIGHTLINER、HD_FUSO、HD_GOLDENDRAGON、HD_HIGER、HD_HINO、HD_HYUNDAI、HD_INTERNATIONAL、HD_IRISBUS、HD_IRIZAR、HD_ISUZU、HD_IVECO、HD_JMC、HD_KENWORTH、HD_MACHINERY、HD_MAN、HD_NEOPLAN、HD_OBD、HD_QUANCHAITY、HD_RENAULT、HD_SCR、HD_SETRA、HD_SITCAR、HD_STERLING、HD_SUNLONG、HD_SUNWIN、HD_TATA、HD_VOLVO、HD_WESTERN_STAR、HD_XICHAI、HD_YANGCHAI、HD_YUFENG、HD_ZHONGTONG、HD_DOOSAN、HD_PETERBILT、HD_WABCO_ABS、HM、HMAZDA、HONDA、HUACHEN、HYUNDAI、IKCO、INDIANMAHINDRA、INDIANMARUTI、INDIANTATA、ISUZU、IVECO、JACTY、JAC_HD、JIAO、JINLONG、JOYLONG、JPISUZU、KIA、LANDROVER、LIFAN、LIUWEI_TY、LUXGEN、MACK、MAHINDRA、MALAYSIA、PERODUA、MALAYSIA、PROTON、MARUTI、MASERATI、MAXUS、MAZDA、MITSUBISHI、MVM、NISSAN、OPEL、PERODUA、PEUGEOT、PORSCHE、PROTON、QIRUI_TY、QOROS、RENAULT、RESETAFS、RESETBLEED、RESETBMS、RESETBOX、RESETBRAKE、RESETDPF、RESETETS、RESETGEAR、RESETINJEC、RESETOIL、RESETSAS、RESETSUN、RESETSUS、RESETTPMS、ROVER、SAAB、SAICMG、SAIPA、SCANIA、SEAT、SGM、SHANGCHAI、SINOTRUK、SKODA、SMART、SPRINTER、SSANGYONG、SUBARU、SUZUKI、TATA、TOYOTA、UD、USAFORD、VAZ、VOLVO、VW、WEILI、WP_DIESEL、XIALI、XINKAI、YUCHAI、ZHONGSHUN、ZHONGTAI、ZHONGXING、MAXXFORCE、JOHNDEER、BENDIX...
LAUNCH X431 PRO3S+ SMARTLINK HD 2.0 scan tool Commercial vehicle Part :
1)Engine diagnosis 2)Natural gas diagnosis 3)Post-processing diagnosis 4)Calibration function: support Chaochai calibration, Dongfeng Renault calibration, Cummins calibration, Shangchai calibration, Weichai calibration, Xichai calibration, Yuchai calibration, heavy truck calibration, Yangchai calibration, etc.; 5)ECU refresh /re-writing: support Bosch ECU brush writing, Nanyue single pump ECU brush writing, Bosch bottom layer brush writing, natural gas ECU brush writing, electric ECU brush writing, Del-phi ECU brush writing, China National Heavy Duty Truck ECU brush writing, Tenneco DCU Wait;
New CAN FD & DoIP Protocol Supporting (NO Need Adapter)
LAUNCH scanners are always connected with the needs of their customers.2024 Upgraded version of LAUNCH X431PRO3S+ Smartlink HD introduces new protocols CAN FD & DoIP to the vehicle diagnostic process for enhancing vehicle diagnostic speed and vehicle communication rate.
CAN FD standard in LAUNCH X431PRO3S+ Smartlink HD increases bit rate of up to 4 Mbit/s during payload transmission and processes greater quantities of diagnostic data, and saves both time and costs. compatible with GM Models including Onix 2020-2024, Tracker 2020-2024, Suburban 2021-2024, Tahoe 2021-2024, Montana 2024, Silverado 2024, Electra E5 2024, Escalade 2021-2024, Escalade ESV 2021-2024, Sierra 2024, Yukon 2021-202.2/2024, Yukon XL 2021-202.2/2024, and Chrysler Models including Grand Cherokee(WL) 2021-202.3, Grand Wagoneer 2022-2024.
DoIP allows your LAUNCH X431PRO3S+ Smartlink HD scanner to run a 100Mbit/s ultra-faster data transfer rates at a low hardware cost and achieve remote vehicle diagnostics capabilities in all ECUs connected to it. Compatible with BMW (F&G chassis), Volvo models (2018 later), Land Rover & Jaguar models (2017 later).
FCA Secure Gateway
LAUNCH X431 PRO3S+ SMARTLINK HD 2.0 automotive diagnostic scanner provides a trustworthy authority for technicians, car dealers, automotive engineers, and service shops to undo the SGW and perform all the necessary repair procedures.
Renault Security Gateway Function
Renault Security Gateway Function is used for release Renault’s gateway to perform service functions, active tests, coding, etc. without the need for a dongle or PC. With this feature, the car scan tool X431PRO3S+SMARTLINK HD allows you to pay to perform those functions via one-click on these models (after 2019), such as CLIO V, CAPTUR II, CAPTUR II CN, MEGANE IV ph2, ESPACE V ph2, TALISMAN/SM6 ph2, NEW ZOE, ARKANA CN, XM3/NEW ARKANA, NEW SANDERO/LOGAN, etc.
FULLY LOCALIZED 25 Languages:
Choose your native language without encountering any sort of language barrier English, French, Spanish, German, Russian, Korean, Japanese, Portuguese, Italian, Polish, Dutch, Hungarian, Finnish, Simplified, Czech, Turkish, Greek, Arabic, Danish Persian, Romanian, Serbian, Swedish, Chinese Traditional.
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
Package will ship out within 48 hours after payment receive usual, if there is some acceident, we will inform you by order contact information.
VXDAS Policy
Kindly note:
Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Return Policy
What Situation VXDAS Provides Return Policy?- Mis-Ordered Products: If you ordered wrong item by yourself, after communication with VXDAS sales you need to exchange a right item, you can return back and exchange the tool. But you need to pay both shipping cost to us and freight to you again.
- Quality Issues: Our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.
- Non Quality Issues: In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% restock fee, please kindly understand.
What Situation VXDAS DO NOT Provides Return Policy?
- Mis-Ordered Products: If you ordered wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.
- Non Quality Issues: If the item is damaged by yourself, we can not provide exchange service for you. You can only return to repair.
How to Return the Items to VXDAS?
After all details confirmed by VXDAS sales and agreed to return back the items, please help to follow the return process provided by VXDAS.
①Return Shipping Method
VXDAS will recommend to use Registered Mail or EMS to return the parcel, and please only send the items back to the shipping address our Customer Service provides. Please DO NOT use DHL/UPS/FEDEX/TNT or other courier for shipment without permission, if we cannot get the returned parcel with these methods, we will not responsible for that.
②Return Cost
If you were ordered wrong items and want to return back, you will bear the return cost.
If it's quality problem and never use before, please contact VXDAS sales to confirm the cost.
If only return for repair or exchange, customer will afford the shipping cost to VXDAS according to company rule.
Remark:
①We promise to obey the return policy when the items have problems above, but you must send back the item after we knowing your problem and what you want us to do. Please kindly contact VXDAS Customer Service to confirm all details before returning the items.
②All return for refund or return for exchange should be done within 7 days. Customer must send out the items and provide returned tracking number with shipping invoice details to VXDAS sales. Otherwise, we may cannot receive the parcel and follow the return and exchange policy.
Refund Policy
What Situation VXDAS Provides Refund Policy?
- Quality Issues: Our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our refund policy will be open for you.
- Transaction Issues: If you find that the transaction was not completed by you/someone you know, please contact VXDAS Customer Service within 12 working hours to cancel the transaction and refund the unauthorized deduction. If over 48 hours, the parcel may send out already, then we have to refund after we get back the items.
- Stock Issues: If product is out of stock, we will send email to check if you want to exchange or get refund.
What Situation VXDAS DO NOT Provides Refund Policy?
Mis-Ordered Products: If you ordered wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.
Special Products/Services: Some products or services are not refundable after they have been provided. Like software download link, software installation service and account service etc.
When Can Get Refund?
Repair Policy
In Warranty Time
All diagnostic tools and softwares from VXDAS is able to enjoy repair process for free in warranty time.
If the items from VXDAS have quality problem during warranty, you can send back to us for repair. Return back please obey return policy or contact VXDAS Customer Service for more details.
Out Of Warranty
If item is out of warranty, there will be repair fee accordingly. You may also need to pay for the shipping cost when repair process finished. To avoid the problem of excessive maintenance costs, be sure to consult with the staff on specific issues.
Before sending back to repair, please explain the item problem to VXDAS sales, we will check it accordingly once received.
Warranty Policy
One Year Warranty
All diagnostic tools and softwares from VXDAS will have one year quality warranty period.
During warranty time, customer can enjoy free technical support and repair.
Before shipping out, all goods will be test by vxdas.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.
7 Days Return
If the product has quality problem, VXDAS guarantees to replace a faulty product or full refund after receiving the products in 7 days.
Lost Products
If products get lost in delivery, or you haven't received your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we will help to check and provide solution. Usually we will provide tracking number and tracking link timely. If products get lost on the way and we'll get messages from couriers, then VXDAS will contact you for further solution like resend the parcel or refund.
The Warranty Policy fits for all products except some products which state the warranty specially in description. Like some chips, it doesn't have any warranty after order. Hope you can understand.
According to the different problems, the VXDAS Sales will be responsible for providing the best solutions under the agreement of both parties, such as replacement, refund, discount for next order etc.
The Warranty Policy fits for all products except some products which state the warranty specially in description.
we understand that choosing the right product is crucial
VXDAS Strives to Provide A Hassle-Free Purchasing Journey
